Return & Refund Policy

Return & Refund Policy

Website: https://pixelpocket.shop/
Email: info@pixelpocket.shop
Address: Route de Chabrey 52, 1568 Delley-Portalban, Suisse

1. Return Policy

We want you to be completely satisfied with your purchase from PixelPocket.
If for any reason you are not happy with your order, you may return it within 30 days of receiving it.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (order number or receipt) must be provided.

Please do not send your purchase back without contacting us first.
To initiate a return, send us an email at info@pixelpocket.shop with your order number and reason for return. Our team will guide you through the process.

2. Return Shipping

• Customers are responsible for the shipping costs of returning an item, unless the product is defective or incorrect.

• We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be processed automatically to your original method of payment within 5–10 business days. Special refund conditions may apply to items purchased during promotional or discounted periods. In such cases, these items may be non-refundable or eligible for store credit only. Please refer to the product description or contact our support team for clarification before purchasing.

Please note:

• Shipping fees are non-refundable.

• If the item was purchased during a promotion or sale, special refund conditions may apply.

• Refund times may vary depending on your bank or payment provider.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange a product for the same item, contact us at info@pixelpocket.shop with details and photos of the issue.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.
Provide photos and a description of the issue, and we will arrange a replacement or refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company or bank — it may take some time before your refund is officially posted.
   If you’ve done all this and still haven’t received your refund, please email us at info@pixelpocket.shop.

7. Contact

For all return or refund questions, please contact:
📧 info@pixelpocket.shop
🏠 Route de Chabrey 52, 1568 Delley-Portalban, Suisse